Return & Exchange Policy
1. Retail Orders (Personal Buyers)
We offer a 14-day return and exchange policy for retail orders (purchased at single-piece retail price) from the date of delivery. Items must be unused, unwashed, and in their original packaging with all tags attached. Exchanges are subject to stock availability.
- Return shipping costs are borne by the buyer, and the original shipping fee is non-refundable.
- Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
2. Wholesale & Bulk Orders (Mixed Batches)
For wholesale or bulk orders (purchased under tier pricing or mixed batches), we do not accept returns or exchanges for non-quality issues (such as “buyers changed their mind” or “styles don’t sell well”).
- If you receive items with confirmed manufacturing defects or damages, please contact us at info@sfeishow.com within 7 days of delivery with a mandatory unboxing video and clear photos. We will arrange a partial refund or a replacement in your next order.
3. Custom & Private Label Orders (OEM/ODM)
Custom orders are available upon request. All custom orders (including but not limited to: custom tags, private labels, custom sizing, or specific washes) are strictly NON-RETURNABLE and NON-REFUNDABLE.
- Once the pre-production sample is approved by the buyer and production begins, the order cannot be canceled or modified.
- We recommend purchasing a sample to verify quality, fit, and fabric before placing a bulk custom order.
4. Order Cancellations
- In-Stock Items: Orders can be canceled within 48 hours of payment if they have not been shipped.
- Custom/Bulk Orders: Cancellations are not accepted once the deposit is paid and raw materials (such as specific lace or denim fabrics) have been cut.
5. Shipping Damage & Lost Packages
If your order arrives damaged or is lost in transit, please contact us at info@sfeishow.com within 7 days of the expected delivery date with supporting evidence (a mandatory unboxing video and photos of the damaged package and items). We will work with the carrier to resolve the issue and arrange a reshipment.